Demographics – for reviewing browser and operating system statistics. ![]() Content – for gaining insights into topic views and context-sensitive Help calls.Search – for analyzing search queries and search queries with no results.Technical authors can easily set up the analytics in minutes with no hardware or additional IT requirements and track usage on any hosted website or desktop output-content can be hosted anywhere, not just with MadCap Central-to start gathering data analytics immediately. Providing a Google Analytics-like experience, the new capabilities enable technical communications and documentation professionals to use analytics on Flare-generated content to analyze and continuously improve their content, thereby increasing self-help, ticket deflection, and overall user satisfaction. In another industry first, the October 2019 Releases of these solutions extend their functionality with new business intelligence (BI) and data analytics. Together, the XML-based MadCap Central and MadCap Flare provide a comprehensive, agile, highly extensible, and cost-effective alternative to enterprise content management (ECM) and component content management system (CCMS) solutions. The MadCap Flare October 2019 Release also adds the ability to drag and drop any other file type-such as image files, PDFs, and Excel spreadsheets among others-directly into Flare. Additionally, a completely redesigned import wizard simplifies the process of customizing the import of Word files and adds new options for streamlining the conversion process. In a first for the industry, MadCap Flare enables users to simply drag and drop any number of Word files directly into Flare for a simplified content import workflow. The October 2019 Release introduces two innovations that make it easier than ever to import Microsoft Word files and convert these into Flare topics for maximum content reuse. MadCap Flare is used by thousands of companies worldwide to create and publish their technical documentation, user guides, instruction manuals, online Help, and support websites to any number of print, web, desktop and mobile formats in users’ languages of choice. Unprecedented Ease with Microsoft Word Imports Now, customers have unprecedented power and simplicity in leveraging existing content by importing various file types, personalizing their output to users’ different needs, managing their content publication, and using analytics to consistently improve their content and create a superior user experience.” “With the newest releases of MadCap Central and MadCap Flare, we are extending our commitment to innovating solutions that facilitate the development and delivery of these diverse content requirements. “Today, more than 20,000 organizations worldwide and growing rely on our solutions to deliver an increasingly broad range of content to support their training, customer service, employee education, and documentation demands,” said Anthony Olivier, MadCap founder and CEO. ![]() As a result, content developers can leverage one integrated system to streamline their content delivery-from authoring, publishing and translation to cloud-based project, content and workflow management, to now gathering valuable business intelligence and user statistics on how end users interact with the content. MadCap Central is the first cloud-based platform for content and project management designed specifically for the documentation industry. MadCap Flare offers cutting-edge technical authoring and publishing capabilities with advanced features to maximize authoring efficiency, content reuse, and multi-channel publishing. Combining the power of desktop authoring with the convenience of the cloud, MadCap AMS provides a complete solution to support the entire content development lifecycle. ![]() MadCap Flare and MadCap Central are part of the MadCap Authoring and Management System (AMS). With MadCap Flare and MadCap Central, users have more comprehensive functionality than ever for creating, reviewing, analyzing and delivering modern self-support websites, training content, technical documentation, and knowledge management centers. Together, the latest versions introduce several industry firsts, including the drag-and-drop import of Microsoft® Word and other files, responsive content personalization, and built-in business intelligence and data analytics on customer content and user activity, among others. 10, 2019 (GLOBE NEWSWIRE) - MadCap Software, Inc., the leader in multi-channel content authoring, today announced that the MadCap Flare and MadCap Central October 2019 Releases are now available.
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